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Post Info TOPIC: New members issue
Sheddie


administrator

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New members issue
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As several have pointed out to me, we've had no new members since early Nov, due to a software bug where anyone who attempts to join gets this error message: "We experienced some errors with your input"

I've contacted Activeboard support, and got the below reply today which isn't great. I'll wait a few weeks and see whether they're able to fix it. If not, I'll try upgrading the forum to one of their paid packages to see if that gets better tech support. Would be good to have the issue fixed by the grass court season.

 

Hi there,

Thank you for reaching out.

This is a known issue that we're working towards correcting.

As soon as I have more information for you, I will reach out. Currently, we do not have a timeline for when we can expect this issue to be fixed.

Cheers,

Marcus
ActiveBoard Support



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christ


Futures level

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If you are going to resort to paying, please let me (us) know how I (we) can contribute.

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JonH comes home


Tennis legend

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christ wrote:

If you are going to resort to paying, please let me (us) know how I (we) can contribute.

 Seconded 



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Coup Droit


Tennis legend

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Yes, very happy to chip in

Also, don't know if it's appropriate, but if you want people to write extra chase-up letters to Activeboard support, please let me/us know and give email address - sometimes a gentle deluge of (polite) requests works wonders

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Sheddie


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Thank you all - I really appreciate that!

That's a good point - perhaps to begin with if everyone could send an email to SparkLIT (the Canadian company who make Activeboard) pointing out just how much of an important resource this place is (I checked the stats this morning - it currently gets between 1-2 million total views/month), and hence this is an issue which needs urgently prioritising/fixing, that might make a difference.

Their contact email is: hello@sparklit.com

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Blue_Belle


County player

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JonH comes home wrote:
christ wrote:

If you are going to resort to paying, please let me (us) know how I (we) can contribute.

 Seconded 

 Fourthed



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JonH comes home


Tennis legend

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Sheddie wrote:

Thank you all - I really appreciate that!

That's a good point - perhaps to begin with if everyone could send an email to SparkLIT (the Canadian company who make Activeboard) pointing out just how much of an important resource this place is (I checked the stats this morning - it currently gets between 1-2 million total views/month), and hence this is an issue which needs urgently prioritising/fixing, that might make a difference.

Their contact email is: hello@sparklit.com

 What will they know it as? British Tennis Forum, British Tennis Active board, Andy Murray Board etc?! 



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Sheddie


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I would send them the url: britishtennis.activeboard.com

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Oscariyan


Club Coach

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I'm happy to write an email to them and also contribute!



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Sheddie


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Thanks Oscar, please do write an email to them - that would be super useful!

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Oscariyan


Club Coach

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Glad to help as this forum has been great for me since I joined - I've just sent an email so hopefully I will hear back soon.

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Sheddie


administrator

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Thank you, fingers crossed that enough people writing to them will push them to sort it!

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JonH comes home


Tennis legend

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Email sent

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Coup Droit


Tennis legend

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Email sent - will wait a couple of days and then send more from other email addresses

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JonH comes home


Tennis legend

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Did anyone hear back to any emails sent to the active board folks - deafening silence to mine.

Doesnt appear any change on the new members front, sadly.

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