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Post Info TOPIC: Insomniacfolder banned by mistake


Tennis legend

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Insomniacfolder banned by mistake


I've started this thread in the section ISF has posted in the most over recent days because one of the mods inadvertently banned her today cry and I'm hoping she might read this and find out that it wasn't done on purpose even if she can't log in and post. (I'll spare the mod's blushes here because he has already admitted it on another thread and it's all too easily done on Activeboard, as any mod who has seen the modding menu will know) 

I will continue trying to find out how to undo the ban tomorrow - if I can't find a way, I'll put some contact details on here so ISF can get in touch if she wants to and we can try to sort this out. In the meantime, ISF would still be able to get access from a different IP address, I think - how useful (or not) that information is, I don't know.

We miss you already, ISF!

 



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GB top 25s (ranks, whereabouts) & stats - http://www.britishtennis.net/stats.html



All-time great

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So can a 'banned' member not even receive or send personal messages ? Poor ISF, I'm so sorry this has happened.

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Julia Carrot wrote:

So can a 'banned' member not even receive or send personal messages ? Poor ISF, I'm so sorry this has happened.


 Well, i've just sent her a message but I guess it depends on her settings whether she will get a notification of that. 



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Grand Slam Champion

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We'll miss those work of art graphs and story reveals....come back ISF as soon as you can! smile
But if you are a she, as Steven seems certain, when you are back with us maybe change your gender status on your profile from M? wink



-- Edited by vohor on Sunday 20th of March 2016 08:42:23 AM

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Didn't we establish ISF is male?

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Jan


Hall of fame

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SMC1809 wrote:

Didn't we establish ISF is male?


Yes I'm sure we did.

I was gratified to find I wasn't the only one who thought "he" was a "she" - somehting to do with his avatar I suspect!

Anyway, yes we do miss you ISF - hope you'll be back on here very soon!



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Tennis legend

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What I hadn't realised was that members banned by IP address can't even read the forum as a guest, yet alone access messages. However, thankfully ISF has since registered on Twitter and contacted me so we can keep in touch by DMs while this gets sorted out and she had already guessed that it was a complete mistake.

I've been reading as much as I can about the Activeboard admin functions but can't find a way to undo an IP ban. However, it looks like while admins can do more than mods, the site owner can do even more, so maybe Sheddie can help - if you're reading this without logging on, David, there should be a pm waiting for you!

Given how easy Activeboard makes it to impose an IP ban by mistake, it would be ridiculous if there wasn't a way to undo it, so if David can't find a way, we'll probably need to get in touch with Activeboard.

While reading about admin functions, I found out that there are two ways to ban posters - by name and by IP address ... and also that the modding option set for wolf didn't include banning people anyway, so unless he has unset that option himself in order to avoid the risk of doing it again, something must be going wrong.

Despite it saying "M" on the profile, I've been reliably informed by another mod who knows her name that ISF is female. However, if ISF wishes to remain ambiguous, that's up to her (or him!) - I'm far more concerned to find a way to ensure that a very good poster is able to post again!

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GB on a shirt, Davis Cup still gleaming, 79 years of hurt, never stopped us dreaming ... 29/11/2015 that dream came true!

GB top 25s (ranks, whereabouts) & stats - http://www.britishtennis.net/stats.html

Jan


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steven wrote:

What I hadn't realised was that members banned by IP address can't even read the forum as a guest, yet alone access messages. However, thankfully ISF has since registered on Twitter and contacted me so we can keep in touch by DMs while this gets sorted out and she had already guessed that it was a complete mistake.

I've been reading as much as I can about the Activeboard admin functions but can't find a way to undo an IP ban. However, it looks like while admins can do more than mods, the site owner can do even more, so maybe Sheddie can help - if you're reading this without logging on, David, there should be a pm waiting for you!

Given how easy Activeboard makes it to impose an IP ban by mistake, it would be ridiculous if there wasn't a way to undo it, so if David can't find a way, we'll probably need to get in touch with Activeboard.

While reading about admin functions, I found out that there are two ways to ban posters - by name and by IP address ... and also that the modding option set for wolf didn't include banning people anyway, so unless he has unset that option himself in order to avoid the risk of doing it again, something must be going wrong.

Despite it saying "M" on the profile, I've been reliably informed by another mod who knows her name that ISF is female. However, if ISF wishes to remain ambiguous, that's up to her (or him!) - I'm far more concerned to find a way to ensure that a very good poster is able to post again!


Definitely!

Good luck



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http://britishtennis.activeboard.com/t61736550/week-9-wta-international-227k-monterrey-mexico-hard/?page=8&sort=oldestFirst

I'd always thought ISF was female due to the original avatar (I also pictured ISF looking just like this!), but this exchange seemed to confirm otherwise. However, looking back this neither confirms nor denies her/his gender.

I say ban him/her until he/she confirms.wink



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DF


Tennis legend

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Glad to hear ISF understands the problem

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administrator

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I've had a fiddle in the admin settings, hopefully ISF should be unbanned now! Let me know if she can access the forum again?

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Hello!
Thank you very much to Sheddie and Steven for the help.

This actually turned out to be quite a useful little exercise, all things considered.

I can confirm the following:
When your IP is banned, you can't see the forum at all. What you see is the 'BRITISH TENNIS' logo, and the members log in box.
The list of sections and sub-forums does not show up at all. All you see on the rest of the page is the message: "This IP was banned"
If you attempt to log in, or create a new account, it makes no difference, the page just refreshes to show that message.
You therefore cannot see anything, read anything, receive messages - nothing.

If you use Google's cached versions of webpages, you can see pages, but you cannot click on any links or the page reverts to the live instance displaying that you were banned. You also need very specific searches to find the cache of the section/thread you are looking for.
The Google cache version for ActiveBoard seems generally to be about 1½-2 days behind the live forum, and so is not a viable alternative.

Steven had very kindly detailed some suggestions on Twitter about IP addresses and changing them to evade the ban.
I had actually tried these previously, and none of the following worked - the last three surprised me, to say the least!:

  • Switching browser
  • Going Incognito in a browser
  • Going in to a Command Prompt (Windows), releasing and refreshing the IP addresses and the DNS for the computer
  • Re-starting the machine
  • I have 5 computers able to access the internet. Using any of those different computers and trying all of the above made no difference.
  • Re-starting the router
  • Re-setting the router to it's factory defaults
  • Using a different, PAYG, router to access. My access is a static modem, but I also have a separate fob modem for some work requirements. Using that made no difference.
  • Setting up a dynamic IP address for a machine
  • Using a VPN to attempt access 

* I honestly don't know what sort of blocking technology ActiveBoard are using that it can stop the VPN route, but many commercial companies and government agencies would be very interested in hearing from them!

For reasons discussed at length many years ago, I am unable to get out of the house to try the other obvious thing of physically going somewhere else to attempt access, so am unable to report on the efficacy of that.

The only thing that did work was the Administrative function that Sheddie used to reverse the ban.
So, there you go, we all learned something a bit useful about Active board.

Absolutely no hard feelings
Quite the contrary, it's good to know the option for so comprehensive a ban is available, should the need ever arise, and it once again confirms how helpful everyone is here.

Thank you



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DF


Tennis legend

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Welcome back ISF. I don't understand hardly any of the computer stufff that you seem to enjoy but glad to see that your passion has not been compromised by what happened to you!!!!!

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Welcome back, ISF. I'm glad you thought to get in touch via Twitter and that you had immediately assumed it had to be an accident rather than some weird anti-ISF conspiracy!

Sorry you had to go through all that but, as you say, you've found out some interesting things about how the board works ... and I've found out that it's not that difficult to get these bans lifted but only Sheddie (as the board owner) can do it, mere admins can't. I also know now how to get in touch with him more quickly if this kind of thing happens again.

I'm not surprised none of the first seven things you tried worked (though some of them might have if your ISP used dynamic IPs rather than static IPs) but, like you, very surprised that the last three didn't, unless an IP ban also bans the name (I assume you didn't try to set up a new account in conjunction with any of the last three methods?), in which case Sheddie may have noticed and unbanned that too.

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GB on a shirt, Davis Cup still gleaming, 79 years of hurt, never stopped us dreaming ... 29/11/2015 that dream came true!

GB top 25s (ranks, whereabouts) & stats - http://www.britishtennis.net/stats.html

GBJ


Club Coach

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vohor wrote:

We'll miss those work of art graphs and story reveals....come back ISF as soon as you can! smile
But if you are a she, as Steven seems certain, when you are back with us maybe change your gender status on your profile from M? wink



-- Edited by vohor on Sunday 20th of March 2016 08:42:23 AM


Good to have you back ISF!! Sorry to hear of your troubles. Glad you were not away too long!

So amongst all the other stuff you guys worked out did you manage to establish whether you want to known as male of female? Or are you perhaps happier to leave us intrigued and unanswered?  - in which case fair play to you! 



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